Cancellation & Refund Policy
At RoyalCruiseGetaways, we are committed to providing exceptional cruise experiences while maintaining the highest standards to meet each traveler’s needs. We understand that travel plans may change, which is why we have a clearly defined cancellation and refund policy to assist our customers in any situation.
Cruise Cancellations and Delays –
At RoyalCruiseGetaways.com, we offer timely notifications and updates related to cruise cancellations, delays, or itinerary changes. We want to ensure that our guests stay informed and can make necessary adjustments to their travel plans in case of unexpected changes.
Rebooking Assistance –
If your cruise is canceled or delayed and you wish to rebook, our expert team is ready to assist. We strive to provide smooth and hassle-free support, ensuring minimal disruption to your vacation plans. Please refer to our full Terms and Conditions for further details on rebooking, as specific cruise line policies may apply.
Refund Eligibility –
Although cruise cancellations are rare, situations such as inclement weather or operational disruptions may lead to delays or cancellations. In these cases, you may be eligible for a refund. Please note that refund eligibility and processes are governed by the cruise line’s individual policies, and RoyalCruiseGetaways serves only as an intermediary. We do not control the approval or timelines for refunds set by the cruise lines.
We have crafted a clear and transparent refund policy to ensure fairness and clarity. Our team is always here to assist you through the process in the event that a refund is required.
Refund Window –
At RoyalCruiseGetaways.com, full refunds may be available if a cancellation request is made within 24 hours of booking, depending on the cruise line's policy. After this period, cancellation fees may apply, and refunds will be processed in accordance with the cruise line’s terms and conditions.
Non-Refundable Cruise Fares –
Many promotional or discounted cruise fares are non-refundable. We highly recommend checking the specific fare rules and cancellation terms before confirming your booking. If your ticket is non-refundable, a refund may not be issued under any circumstances.
Refund Processing –
Once a refund is approved by the cruise line, we will initiate the refund process on your behalf. Please note that the refund process may take up to 7–21 business days, depending on the cruise line and the payment provider. Our support team will keep you informed at every step of the process.
If you have any questions regarding cancellations, rebookings, or refunds, please contact our customer support team at support@royalcruisegetaways.com.
